This policy covers Singer Services and this website. It explains what the site collects, why, and what happens to it. If anything here is unclear, call us on (830) 327-0210 or email contact@singerservices.net.
What you give us
The enquiry form is the only place on this site where you type anything. Depending on which form you use, it asks for some or all of the following:
- Your first and last name
- Your email address and phone number
- Which services you are interested in
- A budget range, chosen from a list
- The street address, city and zip code of the property
- How you heard about us
- Whatever you write in the project details box
Your name, phone number, email address and the property address are required. Without the first three we have no way to answer you, and the address tells us where the work would be. Everything else is optional and helps us prepare before we call.
We do not ask for payment details anywhere on this site, and there is no file or photo upload on the form. Photographs of your property get requested later, once a visit is being arranged.
If you apply for a job
The application form on our careers page asks for your name, email address, phone number, how many years of experience you have, which skills apply to you, and whatever you write in the notes box.
That goes down a separate path from enquiries. It is stored in the same customer database described below, but marked as an application and kept out of our sales and marketing follow-up, so applying for a job will not put you on a list for landscaping quotes. We do not attach any of the advertising information described below to an application.
What the site collects on its own
So that we know which advertising is worth paying for, this site records how you arrived. That means four small cookies, set by our own server rather than by a script in your browser:
- ss_ft, how you first found us. Expires after 400 days.
- ss_lt, the most recent source that brought you here. Expires after 90 days.
- ss_sn, a rolling 30 minute window used to tell one visit from the next.
- ss_sc, a count of how many separate visits you made before getting in touch.
They are marked HttpOnly, Secure, and SameSite Lax, which means they are sent only over an encrypted connection, cannot be read by scripts running in the page, and are not sent when another site links to us.
Alongside those, and only when they are present in the address you arrive on, we store the advertising click identifiers that Google and Meta add to their own links, the utm_source, utm_medium, utm_campaign, utm_term and utm_content tags used to label campaigns, the page you landed on, the site that referred you, and whether you are on a phone or a desktop.
None of that identifies you by name on its own. It is only ever attached to a person if you choose to submit the form, at which point it is stored with your enquiry so we can see which advertising actually produced it.
Spam protection on the enquiry form
Automated programs send fake enquiries to websites, so the enquiry form has checks that a person filling it in never notices. It carries a hidden field that only a program would fill in, and a hidden record of when the page was loaded, which tells a form filled in by a person apart from one sent by a script in a fraction of a second. Neither contains anything about you.
When you send the form, our server also records the time, your IP address, the details your browser sends about itself, such as which browser and device you are using, and the address of the page you sent it from. We use that to spot spam, including any that gets past the checks.
If a submission looks like spam, it is not sent to our customer database. Instead, the name, email address and phone number in it are recorded in that same log, along with how the visitor arrived on the site, so we can count spam and recognise a genuine enquiry that was caught by mistake. If you sent us the form and have not heard back, please call us on (830) 327-0210.
To stop the same device sending the form over and over, we keep a count of recent submissions for each IP address. It is stored under a scrambled code made from the address rather than the address itself, holds nothing but the times of those submissions, and is only used to count the last 24 hours.
Both are held by Netlify, the company that hosts this site. The logs are kept for a limited period.
Analytics and advertising tags
This site also loads two third-party tags: Google Analytics 4 and the Meta pixel. They tell us how many people visit, which pages they read, and which adverts lead to an enquiry. They set their own cookies, which is separate from the four described above:
- _ga and _ga_<id>, set by Google to tell one browser from another. Currently around two years.
- _fbp, set by Meta for the same purpose. Currently around three months.
- _fbc, set by Meta only if you arrive from one of their adverts, recording that click. Currently around three months.
These lifetimes are set by Google and Meta rather than by us, and they can change them.
What those tags send is the page you are on, that you loaded it, your IP address and browser details, and three specific events: that you clicked a phone number, that you submitted the enquiry form, and which form it was. We do not send your name, email address or phone number to Google or Meta. There is a feature that would let us send a scrambled version of your phone number to Google to match conversions more accurately, and we have deliberately not turned it on.
Both tags run only on singerservices.net. They do not load on our test and preview addresses, so our own work on the site is not recorded as if it were a visitor.
There is no consent banner on this site. The tags load when the page does. If you would rather they did not, you can turn them off in one click, and we honour Global Privacy Control automatically. Both are explained under Your Privacy Choices below.
Where it goes
- GoHighLevel is our customer database. Everything you submit on the enquiry form, together with the attribution detail above, is sent there and stored against your contact record. Job applications go to the same place, marked as applications and kept separate from marketing.
- Google receives the analytics described above, through Google Analytics 4.
- Meta, the company behind Facebook and Instagram, receives the same kind of page and event information through the Meta pixel.
- Netlify hosts this website and serves its pages, which means their servers process the requests your browser makes. They also hold the form logs and the submission count described under spam protection.
We use the information to reply to you, to arrange and carry out work you ask us about, and to understand which of our marketing is working.
We do not sell your personal information. Nobody pays us for it and we do not pass it to anyone to use for their own purposes.
What we do is share information with Google and Meta so we can measure our own advertising, and privacy law treats that as sharing for targeted advertising even though no money changes hands. You have a right to say no to it, and we have built a switch rather than asking you to email us: Your Privacy Choices. It works immediately and needs no account.
Controlling it
Your browser can block or clear cookies, including ours. Doing so will not stop the site working. It only means we lose the record of how you found us.
To stop the analytics and advertising tags specifically, any of these work:
- Turn on your browser's tracking protection. Safari, Firefox and Brave block both tags by default.
- Install Google's own Analytics opt-out add-on, which stops Google Analytics on every site, not just ours.
- Use any reputable content blocker. Both tags are on the standard block lists.
- Turn off off-site activity tracking in your Facebook or Instagram account settings, which limits what Meta does with what the pixel sends.
Blocking any of this does not change how the site works for you, and it does not affect a quote you have already asked us for.
If you would like to see what we hold about you, have it corrected, or have it deleted, email contact@singerservices.net and we will deal with it. If you have asked us for a quote and then decide you would rather we did not keep your details, just say so and we will remove them.
Your rights in Texas
Texas gives residents specific rights over personal information, and we extend the same handling to everybody rather than checking where you live first. You can ask us to:
- Confirm whether we hold information about you, and show you what it is
- Correct anything that is wrong
- Delete it
- Send you a copy in a portable format
- Stop using it for targeted advertising
The last one is the switch on Your Privacy Choices and takes effect the moment you use it. For any of the others, email contact@singerservices.net or call (830) 327-0210. We will not charge you and we will not ask you to create an account. We may need to check you are who you say you are before handing over a copy of anything.
We aim to answer inside 45 days. If a request is genuinely complicated we may take longer, and we will tell you why before the 45 days are up rather than after.
Universal opt-out signals
If your browser sends a Global Privacy Control signal, we treat that as you opting out of targeted advertising and neither Google Analytics nor the Meta pixel is loaded. You do not have to tell us separately, and you do not have to use the switch on this site. It is honoured on every page automatically.
If we say no
You can appeal. Reply to us saying you want the decision looked at again, and someone who was not involved the first time will review it and write back explaining the outcome. If you are still not satisfied, you can complain to the Texas Attorney General at texasattorneygeneral.gov.
Sensitive information
We do not ask for or knowingly collect sensitive personal information: no health details, no racial or ethnic origin, no religious beliefs, no precise location, no biometric data, no immigration status. We do not sell sensitive information, because we do not hold any.
Children
This site is aimed at property owners and is not intended for children. We do not knowingly collect information from anyone under 13.
Changes
If we change how any of this works, this page changes with it, and the date at the top will tell you when.